Business ❯ Service Industry

Airline Industry

Customer Relations Customer Service Customer Experience Customer Satisfaction Catering Services Crisis Management Food Management Customer Conduct Luxury Services Budget Airlines

Jet2 Rewards 8-Year-Old Who Prevented Diversion by Calming Unruly Passenger

Jet2 awarded the family free flights in recognition of their help.

Emirates Fits First A380 With Starlink, Speeds 2026 Rollout

Delta Apologizes After Celebrity Stylist Says Paid Delta One Seat Was Not Lie‑Flat

Korean Air Sets March 6 Opening for Revamped Flagship Lounge at LAX

BJP MP Says IndiGo Lost His Luggage on Delhi–Belagavi Flight, Demands Explanation

British Airways Bottle-Opening Dispute Goes Viral After Passenger Alleges Condescension

Bengaluru Consumer Court Orders IndiGo to Pay Rs 25,000 Over Hot Food Spill on Flight

Delhi Consumer Forum Orders Air India To Pay Rs 1.5 Lakh for Deficient Service on New York Flight

Aer Lingus Apologizes After Passenger’s ‘World’s Worst Sandwich’ Complaint on Transatlantic Flight

United Sets March 1 Switch to Preorder-Only Fresh Meals in Economy

Neelesh Misra Alleges IndiGo Mistreated His 10-Year-Old Traveling Alone

British Airways Replaces Hot Breakfast in Club Europe on Eight Short Routes From January 7

Neelam Kothari Alleges ‘Mid-Air Neglect’ After Fainting on Delayed Etihad Flight as Airline Requests DM

Mohammed Siraj Criticizes Air India Express as Guwahati–Hyderabad Flight Is Cancelled After Long Delay

American Airlines to Remove Gate Carry-On Bag Sizers Starting Monday

Passenger Says Seatmate Urinated During British Airways Boston–London Flight

Delhi Tribunal Orders IndiGo to Pay Rs 1.5 Lakh Over Dirty In-Flight Seats

British Airways Apologizes for Downgrade; Grandmaster’s Luggage Still Missing

Frontier Airlines Fires Gate Agents After Viral Video of Passenger Mockery

Air India Faces Backlash After Service Failures on ₹50,000 Flight