Overview
- The incident occurred Nov. 9 at a ZUS Coffee store in Malaysia and shows a customer verbally abusing a staff member and splashing coffee.
- In a Nov. 10 statement, ZUS Coffee said it is conducting a thorough investigation and is standing with the employee.
- The company asked the public to respect the worker’s privacy, avoid false claims, and refrain from sharing the video that shows her face.
- ZUS Coffee said the employee is recovering and reiterated a zero-tolerance stance toward disrespectful behavior with a commitment to a safe environment.
- The sub-minute clip spread on TikTok and YouTube, with many users calling for a review of CCTV footage and a clear follow-up from the company.