Overview

• Zoom experienced a global outage on April 16, with over 65,000 user reports of disruptions at its peak.
• The outage affected core services, including Zoom Meetings, Phone, Contact Center, and its website, with most issues reported on the website.
• Zoom identified domain name resolution issues on the zoom.us domain as the root cause and restored most services within two hours.
• Social media claims suggested a DDoS attack by the group DarkStorm, but these allegations remain unverified by Zoom.
• The incident highlights the vulnerability of widely used cloud-based platforms, following a similar Spotify outage earlier the same day.