Overview

• AI Companion 3.0 adds cross‑platform notetaking and unified, context‑aware search that pulls from transcripts, chats, documents, third‑party apps and the web, including support for Teams, Meet and in‑person meetings, with WebEx coming soon.
• New proactive skills such as “free up my time,” meeting preparation, group assistance and in‑meeting recommendations aim to convert conversations into actions, supported by a unified work surface, writing help and deep research tools.
• Organizations can build tailored agents through the low‑code Custom AI Companion with prebuilt tools, Agent2Agent and MCP support, priced at $12 per user per month and available immediately.
• Zoom extends agentic AI to Business Services with Expert Assist for support agents, CX Insights, Automated Quality Management, a “bring your own voice” option for Virtual Agent and a Revenue Accelerator prospecting skill that identifies and contacts leads.
• Platform updates include photorealistic avatars, automatic clip generation and real‑time voice translation that Zoom says tops competitors in a commissioned evaluation, while reporters flag potential deepfake and persona‑misuse risks.