Overview

• Zoom Phone, licensed by the Department of Telecommunications, now covers Mumbai, Delhi NCR, Karnataka, Andhra Pradesh & Telangana alongside Maharashtra and Tamil Nadu.
• The new Zoom Contact Center offers an AI-first CCaaS solution for voice, video, messaging apps, social media, email, and virtual agents.
• Zoom hosts its Contact Center on India-based data centers to meet local compliance needs in government, healthcare, and financial services.
• Enterprises can integrate Zoom Phone and Contact Center to enable in-platform call transfers, recordings, and access to user extension data.
• Both services include AI-driven features such as post-call summaries, voicemail prioritization, and task extraction at no additional cost for eligible subscribers.