Overview

• Zoom’s AI Companion now integrates with 16 third-party enterprise apps, including Salesforce, Zendesk, ServiceNow, Jira, Asana, Box, and Google Drive, without requiring users to exit the Zoom interface.
• The AI assistant can automate sales and customer service workflows by connecting directly to Salesforce and Zendesk to update records and retrieve relevant information.
• Document drafting and editing are accelerated as the Companion retrieves materials from collaboration platforms such as Google Drive, Coda, and Confluence on demand.
• Meeting intelligence is extended beyond Zoom calls, with automatic recording and summarization now available for Microsoft Teams and Google Meet, and Cisco Webex support slated to arrive soon.
• Zoom positions these upgrades as a major productivity boost for enterprise users, a move that comes as competitors like Box and Workday unveil their own AI agents and researchers flag risks of isolation and ethical dilemmas in human-AI collaboration.