Overview

• Zoom updated terms of service to explicitly state no customer content will be used to train AI models without consent.
• Company faced criticism over ambiguity in previous policy that appeared to allow unlimited usage of customer data.
• Zoom introduced new AI features like meeting summaries but requires opt-in consent to access user content.
• Analysts praised Zoom's transparency and response to concerns about data privacy and usage.
• Issue highlights ongoing debates about transparency and control of data used to develop AI technologies.