Zoom Clarifies AI Data Policy After Backlash, Will Not Use Customer Content for Training

Zoom updated terms of service to explicitly state no customer content will be used to train AI models without consent.
Company faced criticism over ambiguity in previous policy that appeared to allow unlimited usage of customer data.
Zoom introduced new AI features like meeting summaries but requires opt-in consent to access user content.
Analysts praised Zoom's transparency and response to concerns about data privacy and usage.
Issue highlights ongoing debates about transparency and control of data used to develop AI technologies.