Zoo apologizes after viral video sparks outcry over treatment of threatened kiwi bird

Zoo Miami apologizes for its "Kiwi Encounter" experience that allowed humans to pet the birds
A viral video showed humans petting one of the threatened kiwi birds, a national symbol of New Zealand
The online outcry got the attention of New Zealand's Department of Conservation, which oversees wildlife
The zoo is planning to build a special habitat that will allow guests to learn about kiwi birds without direct contact
Wildlife photographer Holly Neill called the treatment of the kiwi bird "appalling" and posted a video showing clips of the encounters