Overview
- An Instagram video by delivery partner Ankur Thakur shows him recounting a customer yelling to bring the order upstairs past 2:30 a.m.
- After he refused, Thakur says the customer cancelled the order, and he then ate the biryani combo on camera, including a gulab jamun.
- The video has surpassed 1.2 million views on Instagram and drew sharply divided reactions over what doorstep service should entail.
- Publishers covering the clip note their reports are based on user-generated content and that the claims have not been independently verified.
- Livemint connected the debate to reports that Zomato, Blinkit, Zepto and Swiggy would remove “10-minute delivery” claims after discussions with Labour Minister Mansukh Mandaviya.