Zomato Customer Support Chat Wins Hearts for Empathy Over Missing Jaggery

A Bengaluru YouTuber's interaction with a Zomato representative over a chai order highlights the company's personal touch in customer service.

Bengaluru-based YouTuber Ishan Sharma shared a viral chat with Zomato support after receiving chai without jaggery.
The Zomato executive, Imran, offered to refund the ₹6 cost of the missing jaggery but also made a heartfelt plea for Sharma to enjoy the tea anyway.
Imran's empathetic response, stating he understood how mornings without tea could feel, resonated with social media users.
Sharma humorously referred to the customer service as 'Zomato pookie,' praising the executive's professionalism and compassion.
The exchange drew widespread attention online, with users appreciating Zomato's 'personal touch' and engaging customer service approach.