Zomato CEO's Mall Delivery Experience Sparks Call for Better Treatment of Delivery Partners

Deepinder Goyal urges malls to implement more humane practices after being denied lift access while picking up an order.

Zomato CEO Deepinder Goyal and his wife, Grecia Munoz, worked as delivery agents to understand the challenges faced by delivery partners.
During a delivery at Gurugram's Ambience Mall, Goyal was denied access to the lift and asked to use the stairs, highlighting issues faced by delivery workers.
Following Goyal's public sharing of his experience, Ambience Mall responded by creating a dedicated pickup point for delivery partners.
Goyal called on malls to improve working conditions for delivery partners and suggested innovative solutions to ease their challenges.
Public reaction to Goyal's experience has highlighted a broader issue of restricted access for delivery personnel in various public spaces.