Overview

• Zomato and Swiggy have both increased their platform fees to ₹10 per order, a move that has frustrated many customers.
• Zomato's platform fee has steadily risen from ₹2 in August 2023 to the current ₹10, while Swiggy has followed a similar pattern.
• The fee hike comes as both companies aim to manage operational costs during the high-demand festive season.
• Zomato reported a significant financial improvement, with a net profit of ₹176 crore in Q2 2024, up from ₹36 crore the previous year.
• Swiggy is preparing for an IPO, having increased its fresh issue size to ₹5,000 crore, while also launching new services like Swiggy Bolt.