Overview
- Zelle users reported widespread payment delays on May 2, 2025, with over 960 outage reports logged on Downdetector by mid-morning.
- The outage primarily affected payments (77% of reports), with fewer issues reported for logins (16%) and the app interface (6%).
- The disruption has been linked to third-party vendor Fiserv, highlighting the systemic reliance of Zelle's bank-integrated model on external providers.
- Zelle and its partner banks are actively working to restore full functionality, and reports of service issues have started to decline.
- Zelle recently discontinued its standalone app in April 2025, fully transitioning to integration within banking apps for instant, fee-free domestic transfers.