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3w ago

Zelle Ends Standalone App, Shifts Focus to Bank-Based Transactions

The payment service now operates exclusively through over 2,200 financial institutions, with its app repurposed for fraud education.

Zelle is down but not out.
The Zelle application on a smartphone arranged in Hastings-on-Hudson, New York, US, on Wednesday, Jan. 25, 2023. Early Warning Services LLC, the payments company jointly owned by banks including JPMorgan Chase & Co. and Wells Fargo & Co. and operates the Zelle money-transfer service, is developing a digital wallet in an effort to challenge PayPal Holdings Inc.s dominance in online payments.
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Overview

  • Zelle officially discontinued its standalone app on April 1, 2025, redirecting users to access the service through participating banks and credit unions.
  • The app will remain accessible until August 11, 2025, for users to view payment history, though transaction history will not transfer to banking apps.
  • Zelle's network now includes over 2,200 financial institutions, with 98% of transactions already occurring through these bank-based platforms.
  • The app has been repurposed to provide resources on fraud prevention and a directory of participating financial institutions.
  • In 2024, Zelle processed over $1 trillion in payments, marking record growth despite ongoing challenges related to fraud and consumer protection.