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Zelle Discontinues Standalone App, Redirects Users to Bank Platforms

The payment service shuts down its app due to low usage, with users encouraged to access Zelle through their banks' apps for continued service.

Zelle is down but not out.
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Overview

  • Zelle officially shut down its standalone app on April 1, 2025, citing low usage and cost-saving measures.
  • The app accounted for only 2% of Zelle transactions, as most users access the service through their banks' applications.
  • Users who relied on the standalone app must now re-enroll with a participating financial institution to continue using Zelle.
  • Zelle processed a record-breaking $1 trillion in payments in 2024, leveraging its bank integrations for instant, fee-free transactions.
  • The platform remains operational through over 2,200 financial institutions, maintaining its dominance in the peer-to-peer payment market.