Overview

• The 37° episode airs on Tuesday at 22:15 on ZDF and can be streamed, following three people navigating digital hurdles in daily life.
• Reports cite about seven million over‑60s offline, with more than half lacking smartphones and only a third of over‑80s using the internet, while BAGSO estimates roughly four million not active online.
• Common pain points include parcel pickup at Packstations, bank transactions, and buying train tickets as more services move to apps and websites.
• Personal accounts describe exclusion and shame, and a visually impaired participant shows how screen‑reading and navigation apps help but are limited by poor accessibility.
• Support includes Digitalcafés and courses at libraries, churches, and Volkshochschulen, plus BAGSO/DigitalPakt Alter helplines and a nationwide listing at digitalpakt‑alter.de.