Overview
- ZavviGroup Ltd was placed into formal administration on Monday, October 12, 2026 when BDO LLP appointed joint administrators Chris Skey and Kerry Bailey.
- The company has ceased trading with immediate effect, the webstore has been taken offline, and all outstanding orders and pre-orders have been cancelled.
- Administrators say they cannot accept returns and have told customers not to place new orders on the site.
- Customers who paid for goods they did not receive are being directed to contact their bank, card issuer or payment provider to pursue refunds, including possible claims under Section 75 of the Consumer Credit Act 1974 or chargebacks, though recoveries will depend on payment method and circumstances.
- Zavvi began in 2007 as a spin-off from Virgin Megastores, ran 125 UK high-street shops before a 2008 collapse, relaunched as an online retailer in 2009, and now faces outcomes typical of administration such as asset sales, restructuring or liquidation while administrators handle creditor claims via a dedicated enquiries inbox and automated FAQ.