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YouTube Fixes Login Bug That Locked Users Out on TVs and Consoles

A server-side authentication error that blocked Google and guest accounts on living-room devices prompted a backend fix that restored access without an app update.

Overview

  • Many users were forcibly signed out of YouTube on smart TVs, Xbox, PlayStation and other streaming hardware and then could not sign back in even with correct passwords.
  • Reports of the problem spread quickly on Reddit and other forums, signaling a wide, international impact across living-room devices.
  • YouTube investigated the issue and says the cause was a server-side authentication error that affected Google Accounts and, in some cases, guest accounts.
  • Google rolled out a server-side remediation that YouTube describes as fully resolving the problem, and the company did not list any app update as necessary.
  • Because living-room devices rely on backend account authentication, similar server failures can disrupt many users at once, so some people who still see problems should retry later while the fix propagates.