Overview

• Yogendra Yadav shared his negative experience with Air India on social media, highlighting multiple service failures.
• He reported a four-hour flight delay and a downgrade in travel class without prior notification or compensation.
• Yadav and his wife faced difficulties with web check-in and were forced to navigate through multiple counters at the airport.
• A rude customer service executive allegedly refused to seat them together, although a supervisor later intervened to resolve the issue.
• Air India has publicly apologized to Yadav and promised to address the situation promptly.