Yelp Introduces AI-Powered Review Insights for Restaurants and Nightlife

The new feature uses large language models to summarize customer reviews, providing sentiment scores and tailored insights for iOS users.

Yelp's AI-powered Review Insights tool analyzes customer reviews to highlight themes like food quality, service, and ambiance, even if not explicitly mentioned in the text.
The feature provides sentiment scores (positive, neutral, or critical) for different aspects of businesses, offering users a quick overview of customer experiences.
Currently available on iOS for restaurants, food, and nightlife businesses, the tool is expected to expand to service categories and Android devices in 2025.
Yelp has also enhanced its visual feed with autoplay user videos, trending searches, and popular businesses, aiming to improve user engagement and discovery.
For business owners, updates include smarter ad optimization, lead management tools, and AI-driven job summaries to streamline customer interactions and improve targeting.