Overview
- Users can file a report directly from a transaction by selecting the movement, choosing “Necesito ayuda,” tapping “Reportar extorsión,” and describing the case.
- Yape says each submission is reviewed by its team and can support official investigations that may end with implicated accounts being closed.
- The feature sits inside the app’s help menu and requires no separate activation by users.
- The company warns that filing a false report is a criminal offense and urges precise, verifiable information.
- Deployed on a platform with about 15 million users, the step aligns with new regulation as BCP adds an agent‑based Emergency Card Block and Congress weighs stricter oversight of payment platforms.