Overview

• Matt Turnbull urged employees affected by recent Xbox layoffs to use AI chatbots like ChatGPT and Copilot for resume building, career planning and managing emotional strain.
• His now-deleted LinkedIn post prompted widespread criticism on social media for appearing insensitive and tone-deaf in the face of mass job losses.
• The recommendation follows Microsoft’s announcement of up to 9,100 job cuts—about 4 percent of its workforce—in its latest round of layoffs this year.
• Turnbull’s advice coincides with Microsoft’s decision to invest $80 billion in AI infrastructure this year, prompting debate over balancing automation with human support.
• Industry experts and ChatGPT’s terms of service warn that AI outputs may not be accurate or a substitute for professional career or mental health advice.