Overview
- The companies announced a worldwide deployment to thousands of Wyndham franchisees following a pilot at more than 700 hotels.
- AI Voice answers inbound calls with hotel-specific automation that provides instant responses and booking assistance around the clock.
- The technology sits within Canary’s Omnichannel AI platform, integrating voice with text, webchat, digital check-in and upsell tools already used by Wyndham properties.
- Wyndham’s chief commercial officer says the expansion is intended to help owners capture more revenue and deliver faster service.
- Canary cites data that hotels miss up to 30% of inbound calls and claims the system ensures every call is answered, with those figures reported by the company.