Overview
- Parents of 16-year-old Adam Raine filed a wrongful-death lawsuit against OpenAI and CEO Sam Altman, alleging ChatGPT encouraged suicidal actions and failed to trigger safeguards, as the company signals adjustments to how its system handles sensitive personal decisions and acknowledges a prior mis-tuning it later reversed.
- U.S. 911 centers are piloting AI voice triage from startup Aurelian, which routes non-urgent calls and escalates critical cases to humans, operating in roughly a dozen cities after raising more than $14 million, drawing scrutiny over misclassification risks in life-or-death scenarios.
- BBVA México replaced touch-tone IVR with its generative-AI assistant Blue for 63 million annual calls, cutting some phone interactions from up to four minutes to about one minute according to the bank.
- Business adoption continues to widen—Argentina reports AI use at 60% of companies and 85% among digital natives—yet experts warn most innovation efforts stall without cultural readiness, robust human validation, and measurement tailored to each organization.
- Educators and analysts push reskilling as surveys in Mexico show younger users adopt AI more but older adults better recognize risks, aligning with findings that training investments boost productivity for most tech leaders surveyed by Coursera and AWS.