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2h ago

Wintrack Allegations Spur Wave of Customs Complaints as Government Orders Probe

A fact-finding review is underway after Chennai Customs rejected the bribery claims, citing misdeclaration.

A man from California said what he had to do to get his computer monitor. (Representational image).
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'Bureaucracy is a maze, ambiguous rules enable corruption': Ex-IAS on customs bribery row
Garg pointed to recent examples in the import sector where new compliance requirements have multiplied.

Overview

  • Wintrack Inc. says it halted India import–export work from October 1 after 45 days of alleged harassment and published chats, receipts, and videos to support bribery claims.
  • Chennai Customs and the CBIC deny wrongdoing, attributing shipment holds to misdeclaration, product misclassification, undeclared USB charging cables, and missing EPR compliance for rechargeable batteries.
  • The Finance Ministry’s Department of Revenue has directed a formal examination of the materials and names shared online, with action to follow based on findings.
  • Personal accounts have gone viral, including a Tamil Nadu entrepreneur who closed a warehouse after a reported ₹3,000 approval demand, a claim that a couriered jacket was destroyed over unpaid charges, and posts about disputed duties on medical eyewear and a shipped monitor.
  • Former officials argue that ambiguous, complex rules enable coercive practices, with calls to simplify regulations as the public scrutiny of customs processes intensifies.