Overview
- Claire Ainsley told Good Morning Britain on Tuesday that a £1m balance shown on her William Hill app was later ruled a glitch.
- She says the company first said the cash would reach her bank within 72 hours after ID checks, then blocked the withdrawal and emailed two days later calling it an error.
- William Hill says a routine review found a fault in its Jackpot Drop game that credited wrong balances and misprocessed some withdrawals.
- The bookmaker says it is contacting affected customers to reclaim money under standard terms and conditions that allow voiding plays after malfunctions.
- A legal guest on the programme said those terms likely protect the operator, while Ainsley and others in a Facebook group want proof of the fault and report mixed outcomes, including some successful withdrawals that could be hard to claw back.