Overview

• Gloucester Services, owned by the Westmorland Family, ranked highest with an 85% customer satisfaction score, praised for its locally sourced food, cleanliness, and outdoor spaces.
• Moto's Bridgwater Services on the M5 came in last with a 23% score, criticized for poor cleanliness, cramped facilities, and inadequate parking.
• The survey, based on nearly 9,000 visits by 4,000 consumers, assessed stations on factors like food, cleanliness, accessibility, and pricing.
• Moto's Rugby Services bucked the trend for the brand, ranking third with a 75% score and receiving high marks for cleanliness and facilities.
• Moto Hospitality has disputed the findings, citing a separate 2023 Transport Focus study and recent £50 million investments to upgrade facilities.