Overview

• The Which? poll involved 8,677 experiences from 4,078 members to assess 90 UK motorway services on factors like retail prices, food quality and cleanliness.
• Gloucester Services tops the rankings with an 85% satisfaction score for its clean facilities and farm shop.
• Bridgwater Services on the M5 scored just 23%, drawing criticism for cramped, overpriced shops and unhygienic toilets.
• Nine of the ten lowest-ranked sites are operated by Moto, which has invested over £50m in station refurbishments over the past two years.
• Moto rejects the poll’s findings by citing a 2023 Transport Focus study that rated Bridgwater at 88% and reported 94% satisfaction across its network.