Overview
- He identified himself as Karn Shah and said he waited roughly 45 minutes at Worli station after the only working lift stopped.
- He reported repeated calls to the metro emergency number that rang briefly before disconnecting without assistance.
- Shah said he was told to “walk home,” alleging he was expected to navigate from Worli toward Dadar in his wheelchair on a busy road.
- He added that no wheelchair-accessible washroom was available when he urgently needed one late at night.
- His Instagram video went viral and drew widespread criticism of the system’s preparedness, with coverage by national outlets but no remedial action detailed in their reports.