Overview
- Karn Shah says the only working lift at Worli station malfunctioned, leaving him waiting about 45 minutes without an accessible exit.
- He recounts being told to “walk home” and to navigate the busy main road toward Dadar in his wheelchair.
- Emergency helpline calls, he says, rang briefly before disconnecting, and no timely staff assistance reached him.
- With no accessible washroom available, he moved onto the road and described the experience as one of his most horrific nights.
- The video has drawn widespread online anger and national media coverage, with no official response reported from metro authorities so far.