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3w ago

Wheelchair-Bound Cruise Passenger Secures Full Refund as Daughter Demands Accountability

An omitted assisted-boarding request left an 87-year-old passenger stranded on departure day, prompting her daughter’s call for stricter accountability in cruise bookings.

Für eine Rentnerin aus Großbritannien endete der Traum von ihrer ersten Kreuzfahrt noch vor dem Einstieg – wegen eines Buchungsfehlers. (Symbolfoto)

Overview

  • Eighty-seven-year-old retiree Ruby Poole was denied boarding P&O Britannia at Southampton on May 24 after her travel agency omitted the “Assisted Boarding” request from her booking.
  • The ship lacked enough safety wheelchairs to accommodate her, and crew refused her entry even though her luggage had already been loaded.
  • Poole collapsed in distress at the terminal, and her daughter Wendy Tucker said she was left crying uncontrollably.
  • The travel agency’s initial offer of £100 was rejected as inadequate, and after public outcry it refunded the full £2,400 fare.
  • Tucker is calling for industry-wide reforms in assisted-boarding procedures and clear communication to ensure equitable access for passengers with disabilities.