Overview
- User reports since October 29 describe the app freezing on the splash screen and crashing, preventing messages from being sent or received.
- Outage portals such as Allestörungen and netzwelt.de recorded sharp spikes in complaints that later began to decline on October 30.
- Not all users are affected, with editorial tests finding normal operation on some phones and social posts suggesting an international but inconsistent issue.
- Many accounts mention iPhones among those affected, though it remains unclear whether the problem is specific to Apple devices.
- Community-suggested fixes include reinstalling with a cloud backup or temporarily switching to WhatsApp Business, but some users report losing messages received during the disruption.