Overview

• About 200 teller and personal banker roles will be removed across branches, according to an email to staff.
• The bank plans to appoint roughly 200 additional home‑lending and small‑business bankers over the coming year.
• Westpac will invest A$200 million over three years to upgrade ATMs and branch facilities, with training to help customers use enhanced digital services.
• Affected employees will be offered retraining and redeployment, supported by a reported A$5 million fund, with overall headcount maintained.
• The Finance Sector Union condemned the change for reducing face‑to‑face services as industry restructuring continues, noting ANZ’s 3,500 role reductions plus 1,000 contractors and NAB’s 410 cuts with 127 jobs moved offshore.