Overview

• Westpac will eliminate 200 teller positions and recruit 200 bankers for home and business lending, with an emphasis on retraining and redeployment.
• Executives say increased use of the app, website and ATMs is reshaping branch activity under a digital-first strategy.
• The bank plans a $200 million program over three years to upgrade ATMs and branches and to train staff to help customers use expanded app features.
• A spokesperson said the workforce mix is being adjusted to align resources with areas of higher demand within the group.
• The Finance Sector Union criticized the loss of teller roles, warning of reduced face-to-face services, as other major banks also cut jobs this month.