Overview
- The carrier’s September reconfiguration reduces seat pitch to about 28 inches with fixed-back rests to fit more seats.
- An internal memo reported by The Canadian Press says executives tested the setup and found it would pose challenges on long-haul and overnight flights.
- A December TikTok showing passengers struggling with legroom focused public attention on the new rows.
- Advocates warn the denser layout could impede bathroom access and slow emergency evacuations, prompting calls for closer review.
- The change enables up to 180 seats on some planes in a market dominated by Air Canada and WestJet, with no immediate regulatory action reported and critics saying fares in the tighter rows are not cheaper.