Overview
- The reversal covers 22 Boeing 737 aircraft already refitted to a 180‑seat layout, with plans halted for 21 more jets.
- WestJet will remove the added row and return economy rows to the prior standard seat pitch, restoring a 174‑seat configuration.
- The scrapped layout featured fixed‑recline seats with pitch as tight as 28 inches, which drew criticism from passengers and employees.
- Reversions will begin once an engineering certificate is issued, with timelines not finalized, though the CEO told The Canadian Press he expects completion by year‑end.
- WestJet paused the rollout in December for evaluation and accelerated its review as social media complaints grew, saying the trial was aimed at keeping fares affordable but did not meet guest expectations.