Overview
- WestJet confirmed that on newly refitted Boeing 737‑8 MAX and 737‑800 jets, economy seatbacks will be fixed by default and passengers will pay extra to recline.
- The redesign, informed by testing with Rewards members and employees since 2023, adds premium seating and expands the Extended Comfort offering to create more price tiers.
- New onboard features include power outlets, device holders, adjustable headrests, and updates to lavatories and galleys.
- The airline says ultraflat, fixed seats allow an additional row, lowering cost per seat to help keep fares affordable.
- Passenger‑rights advocates and aviation experts criticized charging for a formerly standard feature, and social‑media users posted boycott threats.