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WestJet Notifies U.S. Passengers After Cyberattack Exposes Personal and Travel Data

The airline is contacting affected U.S. customers following confirmation that some personal and travel‑document data were exposed.

A WestJet airplane takes off from the airport in Calgary, Alberta, Canada July 10, 2023. REUTERS/Todd Korol
Calgary-based Westjet said Monday that some passengers personal information was exposed during a cyberattack on June 13, but said it believes, in most cases, it did not involve "sensitive" data.
WestJet says some passengers' personal information was obtained in a cyberattack in June, however it believes the breach did not involve "sensitive" data in most cases. WestJet passengers deplane on the tarmac at Yellowknife Airport on Tuesday, July 22, 2025. THE CANADIAN PRESS/Jeff McIntosh
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Overview

  • Notices went out on Sept. 29 to U.S. residents identified in a Sept. 15 analysis of data obtained during the June 13 intrusion.
  • Exposed information can include names, contact details, reservation data and travel documents, with specifics varying by individual.
  • WestJet says no credit or debit card numbers, expiration dates, CVV codes or user passwords were taken.
  • The carrier engaged Cyberscout for fraud assistance, posted guidance for customers, and reported the breach to the FBI, the Canadian Centre for Cyber Security, U.S. state attorneys general and major credit bureaus.
  • Containment is complete with additional safeguards in place, forensic analysis and regulatory reviews continue, and flight operations were not disrupted.