Overview
- An online video showing two passengers unable to straighten their legs on a WestJet flight drew widespread criticism of the carrier’s updated economy layout.
- WestJet confirmed the clip was filmed on a newly reconfigured Boeing 737-8 MAX or 737-800 with fixed-recline seats and tiered pitch as low as 28 inches.
- The company says 21 aircraft currently use the new layout and that further installations were paused in December while it reviews guest and employee feedback.
- WestJet argues the redesign keeps costs low by adding an extra row and selling more legroom in Extended Comfort, exit rows, or Premium, with pitches listed from 28 to 38 inches.
- Passengers and unions voiced comfort and safety concerns on social platforms and in media reports, while the airline notes the changes met Transport Canada airworthiness requirements.