Overview
- Jason Huang says his family was involuntarily bumped in Edmonton after WestJet swapped to a smaller aircraft for a Toronto flight and was initially offered no compensation.
- The family began recording to document an explanation for a potential Air Passenger Protection Regulations claim, which is permitted in Canada under one‑party consent.
- Huang alleges a WestJet agent said he had no right to film, threatened to call police, declared, “You’re not flying today,” grabbed a phone, and tore up four boarding passes.
- Huang’s 73-year-old father attempted to record and was allegedly struck in the eye during the confrontation, leaving it red and swollen, according to the family’s account.
- WestJet says it promptly investigated, closed the internal review, apologized, and is contacting the guests; Huang says compensation was refused and he filed a complaint with the Canadian Transportation Agency.