Overview

• SUGAMRAIL now tracks more than 470 lifts and escalators along with about 21,500 earthing pits on a unified dashboard accessible to divisional and headquarters officials.
• The platform provides real-time status with automatic alerts for failures, overdue inspections and repeated faults, guided by KPIs such as Mean Time Between Failures and Maintenance Compliance Rate.
• It replaces depot-level manual registers to deliver round-the-clock visibility and detailed asset-wise failure analysis for data-driven maintenance.
• Western Railway says faster attention to lift and escalator breakdowns will improve accessibility and safety for senior citizens, persons with disabilities and women traveling with children.
• Structured digital monitoring of earthing resistance is intended to cut electrical hazards, and officials credit GM Vivek Kumar Gupta’s leadership as CPRO Vineet Abhishek announced the launch.