Western Railway Launches Online 'Porter on Call' Service at Valsad Station

The innovative service, designed for stations lacking licensed porters, aims to enhance accessibility and convenience, with plans to expand if successful.

• The 'Porter on Call' service, introduced by the Mumbai Central Division of Western Railway, is now operational at Valsad station, with Vasai Road and Vapi stations to follow shortly.
• Passengers can book porters online via a website, phone numbers, or QR codes, with confirmation and feedback managed through WhatsApp.
• The service focuses on assisting senior citizens, persons with disabilities, and patients, ensuring a smoother and more accessible travel experience.
• Pricing is capped at or below the rates of licensed railway porters, with transparency and affordability as key priorities.
• This pilot initiative, part of a private-sector collaboration under a non-fare box revenue scheme, may expand nationwide based on its success.

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