Wendy's Plans to Roll Out AI Chatbots to Handle Drive-Thru Orders

Wendy's is testing an AI chatbot to automate its drive-thru ordering process in partnership with Google.
The chatbot is trained to understand Wendy's specific menu items, lingo, and dialects to improve the customer experience.
The chatbot will launch in June at a Wendy's in Columbus, Ohio with plans to expand to more locations.
Wendy's joins other fast food chains experimenting with AI and automation to streamline operations, though the technology still faces challenges.
While the chatbot is meant to work alongside human employees, its introduction raises questions about the impact of automation on the fast food industry's workforce.