Overview
- O'Connell's Bakery in Abergavenny says a reviewer claimed a delivery never arrived despite tracking photos showing acceptance.
- The shop cites Royal Mail GPS data and Google Maps confirming the parcel reached the customer's front door.
- The negative rating was posted on a third-party review platform rather than the bakery's own channels.
- The owners said the dispute "knocked the wind out" of them and cautioned that such reviews can undo weeks of work.
- After the public post, regular customers rallied in support, and coverage noted no reported removal or platform response.