Overview

• Webjet admitted it excluded compulsory fees ranging from $34.90 to $54.90 from advertised airfares on its website, emails and social media between November 2018 and November 2023.
• The company further confessed to issuing false booking confirmations to 118 customers for flights it had not secured, then seeking up to $2,120 to complete bookings before later refunding them.
• The ACCC launched its case after a customer complained that a flight advertised at $18 ended up costing nearly three times that amount once compulsory fees were added.
• Under the court’s orders, Webjet must also implement an Australian Consumer Law compliance program and contribute $100,000 towards the ACCC’s legal costs.
• Webjet reached a settlement with the ACCC in February and cooperated with the Federal Court by admitting liability and refunding affected customers.