Wawa Ranked No. 1 Convenience Store in the U.S. by Customer Survey

The Philadelphia-based chain topped the American Customer Satisfaction Index's first-ever convenience store study, scoring highest in food quality and loyalty programs.

Wawa earned the highest customer satisfaction score of 82 out of 100, according to the American Customer Satisfaction Index (ACSI).
The survey evaluated convenience store chains based on factors such as food quality, store hours, locations, and loyalty programs.
QuikTrip and Buc-ee’s followed Wawa, with scores of 81 and 80 respectively, while Sheetz ranked fifth with a score of 79.
Wawa was particularly noted for its expansive menu and high-quality food offerings, which include hoagies, smoothies, and fresh fruit.
Loyalty programs played a significant role in customer satisfaction, with Wawa offering 10 points per dollar spent that can be redeemed for various rewards.