Overview
- CEO Doug McMillon said artificial intelligence is going to change literally every job at the company.
- Walmart expects its global workforce to remain roughly flat at about 2.1 million over the next three years even as it targets revenue growth.
- The company has partnered with OpenAI to offer free AI training and certifications to both frontline and office employees.
- AI tools and agents are rolling out across customer service, supply chain, and internal operations, with new roles such as “agent builders” and a shifting mix toward drivers, bakers, and technicians.
- Leadership says customer-facing work will remain human-led, and managers are tracking which job categories grow, shrink, or stay steady to guide reskilling.