Overview
- At a Harvard Business Review event on Monday, CEO Doug McMillon said roles from cart collection to leadership will be reshaped by AI.
- Walmart confirmed a collaboration with OpenAI that lets customers browse products and make purchases through ChatGPT.
- Employees are getting access to ChatGPT and other AI tools, with Walmart Academies slated to teach machine-assisted commerce skills.
- The retailer created a dedicated AI leadership role that has been filled by Daniel Denker.
- With 2.1 million employees worldwide, Walmart gave no net-employment estimate as it highlighted new roles that could offset losses, while peers Amazon and Target have recently announced corporate cuts tied to automation.