Overview

• At a Bentonville workforce event, CEO Doug McMillon said artificial intelligence will change essentially every role at the company.
• Chief people officer Donna Morris said Walmart aims to hold global headcount near 2.1 million over the next three years as the mix of jobs shifts, with new internal tracking of role changes.
• Walmart says it will launch an AI skills program next year in collaboration with OpenAI to upskill employees.
• The company has deployed AI agents for customers, suppliers, and employees, along with supply-chain optimization and workforce-planning tools.
• McMillon stressed keeping humans in customer-facing roles and said corporate jobs will evolve faster than store or distribution roles, noting fewer than 75,000 employees are in home-office positions.