Overview

• Walmart will keep global headcount around 2.1 million for the next three years, with leaders tracking which roles grow, shrink, or hold steady as tasks shift.
• The company plans an AI skills program with OpenAI in 2025 and convened more than 300 experts for its Skills-First Workforce Initiative to advance skills-based hiring and training.
• AI is already embedded across operations, including customer, supplier, and employee chatbots, supply-chain optimization, and workforce-planning tools, alongside new roles such as an “agent builder.”
• Doug McMillon said corporate roles are likely to change faster, while store, club, and distribution-center jobs will evolve more gradually as new tools roll out.
• Customer-facing work will remain human-led, with McMillon emphasizing, “We are going to put people in front of people.”